Omni-channel support
Effortlessly engage with your customers on their preferred platforms.
Easily
attach the customisable chat widget to your website to provide instant, AI-driven support.
Integrate
your
support email to ensure no customer inquiry is missed and even build a Slackbot to provide
real-time
responses
within your internal communication channels.
Personalized Bot
Experience
Breathe life into your customer interactions with our highly
customisable bot. It's designed to mimic human conversations and provide a personalized,
friendly,
and
engaging customer service experience. Choose your bot's name, personality traits and favourite
emojis!
Effortless Knowledge Base
Setup
Kickstart your customer support journey with TicketGenie by
effortlessly setting up your knowledge base. Load all your existing HelpDesk FAQs with just one
click,
making it simple to transition your resources and start providing efficient, automated customer
support
in no time.
Automatic Ticket Tagging and
Categorization
Forget the hassle of manual sorting. TicketGenie automatically
tags
and categorizes incoming requests, based on topics, intents and sentiment, helping you manage
your
customer queries more efficiently and accurately.